Category: Uncategorized

IT is addressing challenges with Service Now, Microsoft Teams

Posted on January 26, 2024

Service Now is inaccessible to some users or operating very slowly.

Microsoft Teams is experiencing technical issues. The issue is widespread, affecting Microsoft Teams users across North and South America.

Affected users may notice the following issues:

  • Login issues
  • Missing chat messages
  • Chat message loading failures
  • Media viewing and downloading failures
  • Delayed chat messages
  • Delayed call recordings
  • Delayed read receipt notifications

Microsoft is diligently working to address these issues and restore normal functionality as quickly as possible. If you have any questions or need assistance, please contact your LAN Manager or the UTHealth Houston IT Solutions Center at ITSolutionsCenter@uth.tmc.edu or 713-486-4848.

Delayed opening Tuesday, Jan. 16

Posted on January 15, 2024

For the safety of our students, faculty, and staff, UTHealth Houston will have a delayed opening on Tuesday, Jan. 16. 

Students will begin at noon, and are asked to check with individual schools for more information.

Employees will begin at 10 a.m., and are asked to refer to the employee guide on adverse weather events.

Clinical staff working at our hospital affiliates, UT Physicians, UT Dentists, or the UTHealth Houston Behavioral Sciences Campus should check in with their supervisors.

Additional details may be found in the email sent to all students, faculty, and staff on Monday, Jan. 15, or on the intranet.

Cold weather expected for Houston Jan. 14-17

Posted on January 11, 2024

The National Weather Service anticipates freezing temperatures affecting Houston from Sunday, Jan. 14, through Wednesday, Jan. 17.

There is a low chance of precipitation, but the ambient temperatures can potentially impact particular UTHealth Houston buildings. Environmental Health and Safety has coordinated with Facilities, Planning and Engineering to prepare for this event.

Please report any building damage to the Fix It team at FixIt@uth.tmc.edu.

Two UTHealth Houston systems to undergo upgrades Nov. 2-4

Posted on November 1, 2023

  • The content management system used to maintain university websites will be upgraded starting at 8 a.m. Saturday, Nov. 4. The upgrade is expected to take seven hours. Visitors may be redirected to a maintenance page and notice pages loading improperly, slowly, or other abnormalities until approximately 3 p.m. To report any bugs or glitches, contact University Web Services at IT_webcom@uth.tmc.edu.
  • ServiceNow will undergo scheduled maintenance from 6 p.m. Thursday, Nov. 2 through 6 a.m. Friday, Nov. 3. During the outage, the IT Solution Center can be reached at 713-486-4848 or ITSolutionCenter@uth.tmc.edu.

UTHealth Houston websites experiencing loading delays

Posted on October 6, 2023

UTHealth Houston is aware of a problem with its website content management system, which is causing loading delays and missing content on some university websites. IT and University Web Services are working to fully restore service. 

Please contact University Web Services for immediate assistance at 713-500-3296 or it_webcom@uth.tmc.edu.